Return & Refund Policy

We want you to feel confident when shopping with us.

Please review this Return & Refund Policy carefully.

This policy should be read in conjunction with our Privacy Policy, which explains how we collect, use, and share personal information in connection with your interactions with our website and services.

1. Eligibility for Returns

Due to the nature of our products, returns are accepted only for unused and unopened items.

To be eligible for a return, all of the following conditions must be met:

  • The item is unused, unopened, and in its original sealed packaging

  • The return request is made within 14 days of delivery

  • The product shows no signs of use, damage, or tampering

  • Proof of purchase is provided

Returns that do not meet these conditions will not be accepted.

2. Non-Returnable Items

For health and safety reasons, we do not accept returns or refunds for:

  • Opened or used products

  • Items with broken seals or missing packaging

  • Products damaged due to misuse or improper storage

  • Orders placed incorrectly by the customer

  • Products that have been altered or tampered with

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the product and outer packaging

If approved, we will offer a replacement or a refund, at our discretion.

4. Allergic Reactions & Skin Sensitivity

Individual skin responses vary. We are not responsible for allergic reactions or skin sensitivities.

We recommend performing a patch test before full use of any product.

Refunds will not be issued due to personal reactions or dissatisfaction related to individual results.

5. Refunds

If your return is approved:

  • Refunds will be issued to the original payment method

  • Processing typically takes 5–10 business days, depending on your payment provider

Shipping costs are non-refundable, unless the return is due to our error.

6. Return Shipping

  • Customers are responsible for return shipping costs

  • We do not provide prepaid return labels

  • Returned items must be shipped using a trackable shipping service

Items sent without prior authorization will not be accepted.

7. Exchanges

We do not offer direct exchanges.
If eligible, approved returns may be refunded, and a new order may be placed.

8. Personal Information & Privacy

When you contact us to request a return or refund, we may collect and process personal information such as your name, email address, order details, and shipping information solely for the purpose of processing your request.

The collection, use, and sharing of personal information are governed by our Privacy Policy, including your rights under applicable U.S. state privacy laws.

If applicable, you may have the right to opt out of certain uses of personal information, including activities considered a “sale,” “sharing,” or “targeted advertising,” as described in our Privacy Policy.

9. Contact Us

For questions regarding returns, refunds, or privacy-related requests, please contact:

Email: contact@olieskin.com
Business Hours: Monday – Friday, 9 AM – 5 PM (EST)

10. Policy Changes

We reserve the right to modify this Return & Refund Policy at any time. Any changes will take effect immediately upon posting on our website.